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Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We will tell you in advance when any work like this will happen. endobj 27,852 - 30,151 a year. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Housing Repairs and Maintenance Service Gateshead - Government Online All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Some of these repairs need to be inspected before the repair can be done. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. You should report any damage to your local housing office. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com stream If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. The department is on the lookout for more callhandlers and building technicians. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Background 2. To keep up to date, why not follow us. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Call us on 0333 050 8887 to start the process or fill in the form. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Reporting repairs Home. Information, Advice, Services and Support - Gateshead Local Offer SEND Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Gateshead. These are repairs which need quick attention and don't need an inspection first. Whats in it for you? View my payslip. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. East Ham Housing Disrepair Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Repairs update You can now report your non-emergency repairs. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. This covers things like outside painting, replacement windows and annual gas servicing. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Our business support events remain cancelled for now. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. To register with My Housing Account, select 'my account' at the top of the Council homepage. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Youth justice services: North East and Cumbria - GOV.UK News - GO Gateshead endobj Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Gateshead council tenants wait almost a month on average for repairs This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. We hope to reschedule these events at a later date. 2 0 obj Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Appointment Types - Gateshead Council From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. If so we can help you claim compensation on a NO Win, NO Fee basis. You can also claim compensation for the damage that has been caused during repair work. There are no emergency or urgent repairs outstanding at this point in time. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk However, the contractor will not ask you for any money when they call. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. This is known as the Right to Repair scheme. NE8 1HH 0191 433 3174. housingadvice@gateshead.gov.uk. Homepage for Gateshead Councils Benefits and Council Tax information However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. : 50K - 53K. Thursday 26th January 2023. You have the chance to buy up to 10 additional holidays per year. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". 4 0 obj These are repairs which could cause injuries or further damage if they are not dealt with quickly. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If your repair can't wait until the programme we will carry it out within the normal timescales. Gateshead Council Housing Services | OurGateshead Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. New online repair reporting system launched - Gateshead Council <> Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. My Housing Account - Gateshead Council Were delighted that you want to come and work with us. "The garages at Leam Lane had already been condemned, and we were working towards . Gateshead Now is a collection of the latest news from Gateshead Council. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Repairs - Gateshead Council Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Don't worry, we can still help! A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Any resident with My Housing Account can access this service. Planned repairs usually need an inspection before work is done. Please continue to be patient, as we are experiencing a high volume of phone calls. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council aims to complete the backlog by late March next year. If this is not possible, we will replace with the items we hold in stock. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Gateshead Council 4.0 . Your Employees Portal - Gateshead Council However, our partners are continuing to deliver a series of . These include re-fixing toilet seats and repairing minor leaks. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. <>>> However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Wednesday 2nd November 2022. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Regent Street Employer Est. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. about Our Customer Scrutiny Panel needs you! Complain about council or housing association repairs Are you a Council or Housing association Tenant with housing disrepair issues? <> I have got this complaint, they monitor it and see it through to the end. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Visit directory. View details of your former and current tenancies including rent statements and repair. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Repairs & Voids. Our housing offices are currently closed to the public. % We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council

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