viagogo charge for cancelling sale
You also warrant that you own the tickets and are authorised to transfer or resell the tickets. 3.1 Accurate Descriptions. 2.16 Claims under the viagogo Guarantee. There are still plenty of tickets available on the official site. We will also add sales or value added tax on our fees as applicable. The OP never checked properly on either of their accounts if the listings were cancelled. How do I find tickets I've already downloaded? I'm Travelling - where and when will I receive my tickets? 7.1 Ownership of Intellectual Property. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You also agree not to separately contact the Buyer at any time for any reason. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The Sellers and the Buyers are hereafter jointly referred to as the Members. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Try arrived at 12.37 pm through proof of postage. Just before I paid for them a huge amount was added for VAT and 'costs'. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. To sell tickets, a Seller lists the tickets in the Site database. Ticket listings are a representation of actual seat location. Invalid tickets are defined as anything where buyers are refused entry. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The tickets through Viagogo cost me over 300 sterling. Note that this is separate from any VAT viagogo is required to charge on its fees. 6.11 Permitted use. 6.7 Third Party Information. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 3.4 Indemnity. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Email [protected]@gmail.com This complaint was posted by a verified customer. 6.11 Permitted use. I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. We will also add VAT on our fees as applicable. power bi relative date filter include current month; viagogo charge for cancelling sale. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). viagogo charge for cancelling sale - holo3-rv.com 2.9 Notification. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. To sell tickets, a Seller lists the tickets in the Site database. https://www.businessinsider.com.au/the-incredible-story-of-h. I haven't received an email confirming my order. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Note that Your payment may be withheld if you violate this clause. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Copyright 2017 viagogo. viagogo charge for cancelling sale - knewlogistics.com HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Can I buy tickets that are personalised with someone else's name on them? I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo charge for cancelling sale. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Your prices were miss leading and a scam. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. If you are not the intended recipient, please delete the message, attachments, and notify the sender. 2.2 Registration. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. 6.1 No Warranty. Tickets came for 25/6/17. Can I pick up my tickets instead of having them shipped? We are not involved in the actual transactions between Buyers and Sellers. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. How do I change the email address on my account? You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2.1 Requirements. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Be the first to hear about special offers. This is not OK and I would not use Viagogo again. As I was told to send them to u asap so they'd have 'maximum selling time' 2.4 Listing. 2.9 Seller's Confirmation Obligation. 2.10 Collecting Payment. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. In Eastnor castle, not specified as outdoor. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Fees at 133% of the ticket itself. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. Viagogo customers face fight to get cancelled and postponed event What was the unforeseen circumstance? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. ; ; Sellers: once your tickets have sold, viagogo charges a service fee. I have received no contact re the rearranged date of the June event. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I ordered tickets for 18/6/17 for the above concert. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated To register, You must provide your real name, address, phone number, and email address. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 2.8 Payment Authorisation. 2.14 Ticket Information. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. viagogo charge for cancelling sale - kadinlarsokakta.org 7.5 Miscellaneous. In its FAQ for Can I cancel my sale? This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. the price it is sold for on the primary market). I have repeatedly been ignored. viagogo charge for cancelling sale - oviedoclean.org At no time do We provide the Buyer's payment information to the Seller. 17th February 2017 - confirmation of ticket purchase Should I actually pay for this? viagogo charge for cancelling sale - oshawanewhome.ca 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. What is the viagogo complaint handling process? This fee will be deducted from your payment. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. arizona high school rodeo standings; cryptocurrency tax accountant near me Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. The original face. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Can I buy tickets that are personalised with someone else's name on them? I'm Travelling - where and when will I receive my tickets? In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. If you can't find your event, you can tell us about it here and we'll add it to our website "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip I confirmed the sale and wanted to ship the tickets over. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 3.4 Indemnity. Comments: 0. You may only use the Services if You can legally enter into and form binding contracts. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. mrs browns boys show tickets - no tickets. missing persons national parks. 5.2 Violations, Termination and Suspension. viagogo AG is registered in Switzerland, Company No. by vinay 7 months ago. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. HAND Children are the Future. We often link to other websites, but we can't be responsible for their content. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. 5.2 Violations, Termination and Suspension. 16/06/2022 . We often link to other websites, but we can't be responsible for their content. 10 Things Most People Don't Know About anyabraddock. I have not yet received a refund for the above tickets. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! money was still taken out! You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Jason Ridout, Listing number [protected] 1.3 viagogo Guarantee. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. 2.7 Payment Authorization. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation 2.16 Season Cards. viagogo - Buy & Sell Concert, Sport & Theater Tickets If You do not qualify, do not use the Services. viagogo charge for cancelling sale - kazuyasu.net Viagogo complaint: 50 euro charge of cancelled ticket sale During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. 2.10 Collecting Payment. We do not charge any fees for relisting tickets that you have originally purchased from us. 0. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. order was cancelled! We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 2.6 Pricing Formats. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . At no time do We provide the Buyer's payment information to the Seller. How do I unsubscribe from your newsletter? I wrote to your office requesting refund under 14 days and was ignored. 9 Jun 2022 . Did you find this answer helpful? In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 2.1 Requirements. 2.4 Listing. 6.4 Release. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I demand my money back as they never made the concert due to it being outside on the heat. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? This will be deducted from your next payment. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. I want to raise this as an official complaint as trying to resolve this previously has simply not worked I have contacted Customer Support as your website states 100% guaranteed tickets! To Whom this may concern So it seems like the extorbitant fee was for them to reorganising another 2 tickets. 1.1 Introduction. VIAGOGO scams their customers, DO NOT USE IT. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale How does Complain.biz work. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Note: this address is not the Customer Service address. After check out the price all the sudden had gone upto100. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. viagogo charge for cancelling sale. 1.1 Introduction. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. viagogo - Buy & Sell Concert, Sport & Theater Tickets We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? I wouldn't think it could be that improbable to query this as they have all the data available for them. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . They STILL are not active. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Editor, Marcus Herbert. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. viagogo charge for cancelling sale
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