ebay seller doesn t accept returns
And frankly, I'm 100% okay with that. Whats the point of offering sellers the option of not taking returns. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. On the next page you'll see the refund amount. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. 04-18-2022 01:47 PM. Accept the return:The buyer will send the item back to you for a full refund. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If we're asked to step in to help, we may ask the buyer to return the item to you. This is a good option for low-value items. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Some have lost thousands. Many posts in here from sellers about this. See our page on, Would you like us to help with an open return request? This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Yes I understand how a snad works. This is at the seller's discretion. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. When listing an item, it's important to include your returns address - opens in new window or tab. This is a good option for low-value items. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. You can't deduct the original shipping cost from any refund amount. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. There is no more seller protection. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. See the table below for guidance on issuing a partial refund. 01:38 PM 01:47 PM a part of. Returns cannot be closed at the request of a seller. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Some purchases inspected under Authenticity Guarantee are considered final sale. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. '&charset='+document.charset : (document.characterSet ? Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Who is looking out for us ? Buyer takes blurry 1990s cell phone photo and returns a different item. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Also this makes the process require the buyer send the item back instead of filing a claim. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. Classic Ebay sneak move. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. How to handle a return request as a seller | eBay Thanks for being honest about this. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. See Partial refund guidelines. I quit selling on EBay for this reason. Whether you need to accept the return depends on their reason for opening the return. Both buyers and sellers must meet all applicable return requirements. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. My post was to the OP, not you. How to issue a partial refund after the item is returned. Returns not accepted is outdated online. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. See Partial refund guidelines. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. For more information about buying and selling internationally, please see our policies on International selling and International trading. As a no returns seller, I still get the option to accept a SNAD. Evidence of successful delivery to the authenticator Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. if (document.context) document.write ("&context=" + escape(document.context)); Sorry if these are easy answers, I've never done this before! Return an item for a refund | eBay I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. I denied the request, now Im pretty much waiting for negative feedback :(. Thank you very much for your help!