splashtop mouse not working
If Can connect and view but can not control remote computer - Splashtop So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. 6. Try It Free Buy Now. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Copyright 2023 Splashtop Inc. All rights reserved. Below is the fastest and most efficient way to configure this option. Getting Started with Splashtop SOS (On-Demand Support) I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. The Q&A below explains and gives tips on how to keep your computers safe and protect your privacy. Sorry JR Im still on my learners plates when it comes to Mac . We hope this article helped alleviate some of your frustration regarding the Splashtop issues. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. OMG!!! As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. 0 Comment actions Please sign in to leave a comment. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Any way to make it not dissappear. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Do the cursor settings go back to the original settings? No. I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. In the sample illustration below, it is shown as enabled. This black screen will linger for a few seconds, and then the app crashes. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Privacy Policy. The status page has a crappy little display to say it's running but NinjaRMM is still having issues connecting to nodes. Thank you so much for having rescued my life. Seem like what you have done in the video is exactly as described. It's 100% irrelevant to getting the Exchange issue fixed.". Its been fun to see how much relief this tip has been bringing to clearly frustrated people! It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. Supports Windows, Mac, and Chromebook. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Deselect Auto-hide the taskbar. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. 2) Select your language preferences, and click Next. Step 2: Tap the power button to turn it back on. In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. mouse click not working on desktop but works on task bar and If not, its a quick learning curve. RDP is NOT open to the Internet in general). (LogOut/ Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. (LogOut/ With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. I even got suggested to get a new mouse. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? It is so frustrating when it disappears . The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Reconnect the mouse. Many other remote control solutions do not have this security feature. Simply close the app, and it should work upon opening it again. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Mouse pointer does not change to resize or hyperlink when hovering I thank God everyday you were born. Splashtop wired xdisplay not working is a very common issue for Android OS users. Before doing anything, make sure the issue isn't a temporary one. Remember that each SOS license allows 1 technician at a time to use SOS. Your mouse should now be connected! My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. However, it is not a default/standard feature included with all Splashtop plans. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. I'm checking with support team. stay tuned thanks. Top FactoryTalk Remote Access Alternatives in 2023 3. Interesting. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. Seem like what you have 1. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. 3. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Request permission to connect to the user's computer. See Software Compare Both. you saved my life i was so frustrated editing documents. Thanks Gregg. here it is how to use remote desktop mobile application to control a computer. I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. Splashtop Personal app introduction; Hot Topics. NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. Splashtop recently released update versions. perfectly!Why didnt I only can click the "(Console) - Connected" session. Working remotely from your iPad and iPhone just got a lot easier. 3D Mouse and Working Remote???? - Autodesk Community Operating system not responding. I decided to let MS install the 22H2 build. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Can Splashtop be Used to Surveillance Remote Workers? Q&A I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. was IRRELEVANT to this specific issue. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Ok, so it's a touchpad issue. From the interface, you'll see a list of all remotely-accessible devices. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. Why the BIG DEAL you made out of it? Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Steps: Open the Terminal on the computer with streamer installed and execute the command: touch "/Users/Shared/SplashtopStreamer/com.splashtop.input.hid" Restart the "Splashtop Streamer" program. Connect to the target computer. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Click here for a blog post on remote accessing and controlling Android devices with SOS. Sound Choice to output sound over the remote connection only, on this computer only or both. If so, you may need to enable an HID emulator. Below weve provided several ways to resolve Splashtop connection issues. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. And the down arrow button on the right hides the toolbar. Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . You can remotely control the computer, open files, and more using the iOS touch based interface. Thank you. Thanks, Cameron. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Number one, you failed to comprehend the images in my post that I said I had sent to them, PROVING that THEIR PRODUCT can do it on both Win 7 and Win 10. To fix the issue, uninstall that update. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). (since I got my Surface Pro 4). Clicking represents a touch. Mouse will not move, had to turn accessibility on - Splashtop Business "Now hopefully you understand why i said 'can you use VNC? "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. In your Splashtop Account Settings, you can enable Two . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Wait for Windows to detect the mouse again once the installation is complete. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. Addicted to coffee. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) They were telling me it couldn't be done at first. If there's a NinjaRMM rep here, give us the situation if you would. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" This also works for the issue of a black box around the mouse pointer in Remote Desktop. What to Do If Your Mouse Stops Working | PCMag Optical vs. Laser Mouse | Digital Trends Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. response? File transfer is supported in version 2.6. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. AnyViewer is a safe and reliable remote access software for Windows. ", you agree to it. Splashtop cursor problem - Remote Support - The Spiceworks Community Windows 10 Upgrade: Screen Flicker and Mouse/Keyboard Stops Working As you try to remote in using Splashtop into the console session, the RDP will disconnect. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. I found this post while researching how other people have fixed the problem. The mouse cursor showed the busy pointer when hovering over the desktop. 1 Comment actions 0 Splashtop remote access and remote support solutions. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. 2. Use the Invite Technicians button to invite additional technicians to your account. I'm excited to be here, and hope to be able to contribute. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I added a "LocalAdmin" -- but didn't set the type to admin. Anyway, thanks to your excellent post I now have a pointer again! It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Click the Hardware tab, and then click Device Manager. Create a new remote connection to the Windows machine and start printing. Options are to Reject after the request expires, Allow after the request expires, or Off. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. When I first set it up, everything was fine, then in came new IT manager and applied the company theme to everything and the problems start. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! If so, change the cursor movement in Excel so it's set up properly. I say its a good compromise. See all Splashtop remote access and remote support solutions. It's a two part server/workstation software enabling for remote USB and found it here: THANK YOU! Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. Just open the Splashtop Streamer and choose Install Printer Driver. thanks for leaving the comment. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Keep pressing and holding for up to 10 seconds (until the device turns off). As long as you do NOT log into the Windows GUEST or HOST! (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. Please note: This may reposition your desktop icons. 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." This is not the case. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store What are some of the best ones? Share this: Twitter Facebook LinkedIn More Loading. Copyright 2023 Splashtop Inc. All rights reserved. it take THREE detailed emails to get to this resolution when as you noted, this True Multi-Monitor Remote Desktop Access | Splashtop Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. A relatively new entry into the crowded genre is Splashtop Remote Desktop . This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. Mouse scroll wheel works in other programs but not Windows 10 Apps "My response frustrated you because you were under the cosh" is incorrect. Automatically lock remote computer when disconnected. Lord that was bloody annoying ! However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Today I finally had time to google wtf made the cursor disappear. thank you !!!! Expand the virtual display to a full screen mode. In this article, we've seen how to get set up with Splashtop SOS. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. Microsoft MVP: Office Dev Mouse Lagging and Beeping Sound Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. Unfortunately, its not a total fix as the issue is happening again as I type in this text box, but at least in the Office apps I can see what Im doing. Right-click on each mouse and choose " Update driver .". Hope this helps. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Did you seriously think I was unaware that other remote support tools exist? Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool or I've also had a blue remote screen, but can see the mouse moving. If you have five licenses then any five people from your list of technicians can use SOS concurrently. Had you simply acknowledged that your answer had nothingto do with Splashtop specifically, we wouldn't be continuing this ridiculous dance. Limitations of the "Lock keyboard and mouse" feature Users can even execute this via a remote session while connected with Splashtop. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. I was about to start digging into Citrix settings.
